Frequantly Asked Question

simply use the menu below to choose an area where we can help and the appropriate FAQs will appear

what is WorldCall dialer?

It is an Arabic enabled, broadband-based prepaid telephony solution, designed to meet the communication needs of customers’ worldwide. By downloading World Call soft dialer from the website www.arabicworldcall.com, you can make calls through a highly reliable and robust network. Customers can call from, and to, anywhere in the world to benefit from the following services:

PC to Phone voice calling: a feature that enables you to make phone calls from your IP-broadband connected PC to any destination in the world through World Call dialer. http://www.arabicworldcall.com/WorldCall/En/WhatisPC2Phone.jsp

PC to PC Text chat : enables you to chat with any other IP connected PC

PC to PC Voice chat: enables you to communicate with any other IP-broadband connected PC

PC to PC Video calling: enables you to conduct a call consisting of audio & video images through IP-broadband connected PCs. Each user should have a video camera, microphone, and speaker mounted on his/her computer. As video call participants speak to one another, their voices and whatever images appear in front of the video camera are carried through the network and delivered to the other user’s speaker and screen.

Customer Self Care : http://www.arabicworldcall.com/WorldCall/En/MyAccount.jsp

which countries can I call?


	You can call from anywhere and to any destination in the world. To check the countries rates & country codes, please click on:http://www.arabicworldcall.com/WorldCall/En/rates_pages/Index.html

can I make calls from different computers?


	Yes, once you subscribe to the service through signing and creating a user account, you can make calls from any computer in the world through your user account, provided that you have broadband connectivity and World Call dialer on the computer you are using.

can I make several simultaneous calls using one account?


	This service is not activated at the time being. Accordingly, you can make one call per session.

are my calls secured?


	Of course, all calls are encrypted through 128bit Secure Socket Layer encoding which is an algorithm that hypothetically changes the customer messages & information content to 128-bit keys according to the following example: 00001010 01101001 10011110 00011100 01010101 00001010 01101001 10011110 00011100 01010101 00001010 01101001 10011110 00011100 01010101 00001010 This is one of the highest measures for content security that makes it rather impossible for intruders to access your information.

can I record my call?


	This feature will be available in future version

can I use World Call for accepting incoming phone calls?


	This feature will be available in future versions

what format do I use to dial a number?

If you are calling a Jordanian number, wherever you are in the world, please dial the number according to the following format:

Area (city) Code + Local Number, i.e.: (06) 468 16 10

To dial a destination other than Jordan, please use the following number format:

(00)+Country Code + Area Code + Local Number

For US & Canada, please replace the prefix (00) with (001) followed by country code+ area code+ local number

what's the best way to call my friends, family and business associates for free or for lower rates?


	Encourage people to download World Call dialer, so that you can use the PC2PC free service and/or enjoy our incredible PC2Phone low rates.
	If you live in Jordan, invite your family, friends and colleagues to call you from anywhere, in the world at the rate of a local call; i.e. 0.04 JD for the land phones and 0.08 JD for mobiles.

how do I install World Call?


	You can download “World Call” soft dialer from the following URL: www.arabicworldcall.com, choose the ‘save’ to desktop option, followed by run, run, next, next, choose your ‘User Name’ & ‘Company Name’, click ‘next’, ‘next’, then install followed by FINISH. You can also access the dialer from “start”/ All Programs/ World Call.

	1. Click on “download now”





	2 .Save the WorldCall.exe on your local desktop

	3. Double click worldcall.exe file, then click on the “Run” button to start the installation

	4. Click on next button



	5. Check the “I agree to the terms of this license agreement”. Then Click on the “next” button



	6. Click on “next” button again. Please select the location/ folder you wish to save the application on.



	7. Click on “next” button.



	8. Click on the “Yes” button



	9. Click on the “Finish” button to complete the installation

what tools do I need to start making calls?


	All you need to make calls with WorldCall is a computer connected to the Internet through broadband, a sound card, a headphone or a microphone. With the standard home-computer equipment you are ready to start making calls.

what bandwidth do I need to make calls?


	World Call works well with a minimum connectivity of DSL 128kbps.

does World Call run on Mac Os?



	World Call application does not run on Mac Os operating system at the moment. Please note that Mac Os will be addressed in future releases,

does World Call run on Windows Vista?



	World Call application does not run on Windows Vista operating system at the moment. Please note that Windows Vista will be addressed in future releases,

how can I buy credit?

If you are in Jordan, please visit any of Jordan Telecom Group Shops and/or Weinak distributors to buy a Weinak Calling Card to use it for making calls.

You can also buy e-Weinak online credit by clicking on the “your account” icon on World Call homepage:http://www.arabicworldcall.com/WorldCall/En/Login.jsp

Select “add credit” option from the main menu

Select the value for the e-Weinak you wish to purchase

Select the credit card type you wish to pay with

			click on "buy one online" icon
			depend on the selected card type, you will move to a new page to fill the needed information (Card number, CVV, card expired number, card holder ….etc)
			click on "submit" icon
			You will get message confirm your transaction

Would you like pay online but don’t have a bank account or credit card? Or maybe you’re worried about giving out your bank details online? Now you can pay without the plastic as we now accept cashU, the largest Internet payment system in the Middle East and Africa

- After you buy a Weinak card (or) an online e-Weinak, please add the calling card 14 digits number in the specified space under “already have a card”

You can check the card balance and card expire date by clicking on "check balance" icon other wise, you need to click "add credit" icon, so your card will be added to our system.

- To make calls from a specific card, you are requested to select the calling card you wish to make calls from, through “make it my default calling card” option

from where can I buy Weinak cards in the local market?

You can buy Weinak cards from any of Jordan Telecom Group Sales Shops, distribution points and dealers within the Hashemite kingdom of Jordan.

Some of JTG Point of Sales & Distributors are:

Distributor Name

Address

Monther Feda

0777347383 Amman - 0795665000

Oxford

0777333488

Alo Amman Noor Al-Deen Sleety

07-77949259

Silver Network ( Khaldoon Khatatneh)

0788176232

Comprecom

All Over Jordan 06-5657071 , 06-5657371 - 079 6997234

Orange Mobile Distributors:

Oryx

065535393

Ring Jordan

080022188 - 080022177

JPC

064293000

Orange fixed sales shops

1216

Field Sales

080022880

how can I buy Weinak credit online?

	You can buy online credit through your Visa card and/or Master Card. And now you can pay online without a credit or debit card. Buy cashU Credits from an outlet near you, and make payments online.

do I get an invoice?

World Call is an online service; you do not receive any invoices.

are there any hidden fees?

No. There are no sign-up or monthly fees. You only pay for the calls you make using World Call.

are the call rates dependent on the country of call origination (i.e. from where I make the calls)?

No, WorldCall rates are the same no matter where you call from, the rates vary depending on where you are calling to. For price information please check our World Call Rates pages: http://www.arabicworldcall.com/WorldCall/En/rates_pages/Index.html

is it safe to enter my credit card details?

World Call uses industry-standard security schemes that encrypt all potentially sensitive information such as your name, address, and credit card information. Using our 128SSL certified secured service; your credit information is encrypted before being sent to the acquiring bank for transaction approval.

my online payment was declined. What should I do?

You can contact World Call support team through below link
http://www.arabicworldcall.com/WorldCall/En/Contact_JT.jsp .

Do not forget to include your user name and transaction date.

I purchased two cards online, each worth 3 JOD, none of them was added to my account. what is going on?

	The two cards were added to your account, to check, please click on the “calling card” button under “your account” at: http://www.arabicworldcall.com/WorldCall/En/DefaultCard.jsp. However, please note that you need to select the card you wish to use for making calls through “make this card my default calling card”. Noting that; the system does not allow users to have two default calling cards at the same time.

my balance is positive but I cannot make calls. What should I do?

Please check if:

1- Your Weinak Card validity expired.

2- Your Weinak card is set as a “default calling card.”

Otherwise, please send us the “error code” that appears on your screen to enable further support.

how do I know how much I am being charged per call?

1- After making the call, you can go to “your account” icon on the homepage; it will show the remaining card balance on the top header: http://www.arabicworldcall.com/WorldCall/En/MyAccount.jsp

2- You can also go to the “history” button to check for “call details” and total call charges: http://www.arabicworldcall.com/WorldCall/En/History.jsp To check the price per minute for any destination, please:

- Click on the “International rates” icon on World Call homepage

- You can browse “alphabetically” through the countries and check the calling rate per minute

can I find World Call phone rates denominated in other currencies?

Please check our currencies converter through the following link: http://www.arabicworldcall.com/WorldCall/En/rates_pages/CurrencyCalculator.htm

should I enter user name and password every time I use World Call?

If you sign-out from World Call through shutting down the service interface, or through clicking on the log-out button, you need to log-in again using “only” your password.

I have lost my password. how can I recover my account information?

1- Click on “your account” icon on World Call” homepage

2- You can find the section of “have you forgotten your password”

3- fill in you name and e-mail address, and we will e-mail you a new password Please make sure that the e-mail address you write down is the same e-mail address you used upon registering to use World Call service.

4- You can also choose the “forget your password” on the dialer log-in interface

how can I contact World Call support team?

To contact world call support team you need to follow below steps:
1. Click contact World Call from the main menu or contact us from the footer
http://www.arabicworldcall.com/WorldCall/En/Contact_JT.jsp
2. Fill the m Mandatory fields, what kind of comment, your email, your comments in……
3. Click on submit icon. World Call support team will Contact you as soon as possible regarding your matter.

I face problems while making Calls. what should I do?

Please check if you are working from behind a ‘proxy’ or ‘firewall’ that is blocking you from connecting with World Call. Also, please check your balance before making calls. To call a specific destination you need to have enough credit to cover the cost of the call.

If you have enough credit to make your call and you are not sitting behind a proxy or firewall, then please check the dialing format for the phone number you are calling. Please make sure that you are dialing according to the following format:

If you are calling a Jordanian number, wherever you are in the world, please dial the number according to the following format:

Area (city) Code + Local Number, i.e.: (06) 468 16 10

To dial a destination other than Jordan, please use the following number format:

(00)+Country Code + Area Code + Local Number

For US & Canada, please replace the prefix (00) with (001) followed by country code+ area code+ local number

If the problems persist, please contact our Support Team through below link http://www.arabicworldcall.com/WorldCall/En/Contact_JT.jsp

can I use World Call with a firewall installed on my PC?

Yes, you can have a firewall installed on your computer; however, it should be turned-off while using World Call.

cannot hear the person on the other end. What should I do?

There are several reasons why you may be experiencing this difficulty. Read through this troubleshooting checklist to find a possible solution.

a- Make sure that both your microphone and speakers are connected to your computer through the proper plug inputs. The headset plug-in is usually different from the plug-in for the headset speaker with a microphone.

b- Check the speakers and microphone volume levels.

c- Make sure your Windows audio volume is not set to "mute". Double-click on the speaker icon on your system tray, and make sure that none of the "mute" options are checked.

d- Check the Tuning Wizard to make sure that the sound is good.

e- Make sure that no other application that uses the sound card is running in parallel with World Call (CD player, MP3 player, answering machine…). Please close all these applications & programs, and try placing the call again.

If you are still facing the same problem after complying with the above procedure, please contact us through below link

http://www.arabicworldcall.com/WorldCall/En/Contact_JT.jsp.

whenever I try to use WorldCall I get this message: "sorry login failed please try again later. error code 0x80ee0065" what does this mean?


	This means that your PC2PC Certificate is invalid, and that you need to reinstall it. Below you can find the steps for proper re-installation: 1- Download the following certificate text file



	2- Please change the extension of the attached file from .txt to .cer as per below image



	3- To reinstall the Certificate.cer, right-click on the certificate file and the following pop-up window will appear:



	4- Select "Install Certificate" followed by “ok” or “yes”. This should solve the reported error.

whenever I enter a phone number through World Call I receive the following message: Error code 0x80EE000C. What does this mean?

This error is a “credit transaction timeout”, which means that the credit card owner consumed longer time in entering his credit data in the specified ‘online’ application fields, than the normal time needed for similar transactions.

The reasons could be:

1- Bandwidth: Please check that your bandwidth is at minimum 128Kbps. Also, please make sure that the bandwidth is not consumed by other applications in parallel to using World Call.

2- Test World Call from a different internet connection and send us the test results/ feedback, including: test time, date, test results, and error code.